Predictive Customer Insights

OCX Cognition - Predicting customer futures. Our breakthrough SaaS solution delivers predictive CX analytics that help you reduce customer risk and align teams.

Increased Productivity

Strategic Decision

Cost Savings

Increased ROI

Historical Methods Fall Short

Until now, companies have used two approaches to predict what customers will do. They survey their customers about their attitudes and their intentions. And they ask internal teams to provide best guess indications of customer health. But survey response rates sink lower each year, with most companies feeling lucky to get response rates of just 10%. And best-guess assessments are notoriously vulnerable to excessive optimism and motivated reasoning.

The Process We Follow

Our methodical approach ensures success through careful planning and execution.

Strategize

Begin by crafting a customized plan that aligns with your goals.

Implement

Executes the plan with precision, ensuring all elements are in sync.

Prepare

Prepare resources and timelines thoroughly for smooth operations.

Operate

Optimize and adjust the plan in real-time for optimal outcomes.

Do You Want to Improve Your Business?

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Predictive Data: 100x Better

We created OCX Cognition because historical approaches to customer insights just aren’t good enough. We recognized the potential of machine learning to create predictive CX analytics 100 times better – considering both volume and quality – than the data from the infrequent and incomplete surveys companies rely on today.

How It Works

At the heart of our predictive software is a machine learning engine. It combines patterns of operational data from your existing business systems with voice of the customer data to learn how your customers make choices, and how they respond to the execution of your business. Then it accurately predicts a complete set of standard performance

Account level Net Promoter Score, metrics including:

Account level Net Promoter Score,
Net dollar retention,
Risk of contract renewal, and
Many other key operating metrics.

It’s also highly configurable to the exact needs of your business.

The Microsoft Dynamics AX is also Dynamics 365 finance and is meant for businesses to automate, organise, and optimise the process. The software suite is intuitive and feature-rich and gives high ROI after its suitable implementation. The software solution is perfect for new business operations, helping a business in its global reach effectively.

What We Deliver

Complete Insights

Connected to Operations

Continuously Updated

Complete Insights

Connected to Operations

Continuously Updated

Supported Regions

UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Fujairah, and Ras Al Khaimah), GCC. (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia) Yemen, Iraq, India, Lebanon, Indonesia, Pakistan, Africa, Canada, and USA, with Global approach.

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Predictive Customer Insights

Historical Methods Fall Short

The Process We Follow

Strategize

Implement

Prepare

Operate

Do You Want to Improve Your Business?

Predictive Data: 100x Better

How It Works

What We Deliver

Complete Insights

Connected to Operations

Continuously Updated

Supported Regions

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We Are Ready to Help!

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