Microsoft Dynamics 365 serves financial services organizations through its inbuilt compliances, in-depth customer insights, and reporting capabilities, but to get the most out of Microsoft Dynamics 365, a robust implementation is required.
This blog by Business Experts Gulf is intended to let users know about the top six mistakes to avoid while implementing Microsoft Dynamics 365 CRM for financial services organisations.
6 Mistakes to Avoid While Implementing Microsoft Dynamics 365 CRM
1) Choosing excessive customization over core requirements
Microsoft Dynamics 365 is a powerful market-leading CRM system and though it offers a substantial amount of customization, overdoing it sometimes may backfire. It is always better to keep your core needs in mind before starting the customization. The CRM system should be easy to use and over-customization might end up making it overly complex, difficult to maintain and update and non-functional for your work. Overcustomization might also make it difficult to implement new functionalities that are released in the future.
THE SOLUTION
While customization is a great feature that Microsoft Dynamics 365 offers, it is always better to adapt processes to the functionality built into the software and customize only where required to support specific needs.
Use the standard capabilities of Microsoft Dynamics 365 to its best and achieve goals. If and when you really need to customize, use Microsoft-approved customization and upgradeable techniques and use a configuration-led approach where the benefit will outweigh the risk and effort.
2) Forgetting end user
While customizing Microsoft Dynamics 365, keep the end user in mind. Though a robust CRM with many fantastic features, not all users need all the functions and might not be able to take full advantage of the system if it gets too complicated.
THE SOLUTION
Customize and implement Microsoft Dynamics 365 in a way that is based on roles so that functionality for each user can be customized in a way that is beneficial to them without making the CRM too complex to use.
3) Trying to sort all problems at once
Microsoft Dynamics 365 can take care of many problems. It is only when businesses try to find solutions for all the problems during customization and installation that it leads to high initial expenses and a significant delay in implementation.
THE SOLUTION
Microsoft Dynamics 365 implementation should be a one-step-at-a-time process so that the greatest good may be achieved in the least amount of time.
4) Mechanizing every company procedure
Automation is good, but it should only be applied where it will have a positive impact. Automating undefined and unoptimized business processes will only hurt businesses in the long run.
THE SOLUTION
Use a flexible, priority-led, and iterative strategy when implementing Microsoft Dynamics 365 CRM rather than a strict, all-process automated implementation.
5) Ignoring the bigger picture
While Dynamics 365 CRM implementation should be done in manageable, well-defined stages, most businesses lose sight of the bigger picture and get entangled in small details. Also, most businesses do not allocate the necessary funds and time for post-live training or continuous development.
THE SOLUTION
Have a robust Microsoft Dynamics CRM implementation strategy in line with your business goals. Invest time and funds in post-live training for your staff to take advantage of the system.
Then, and only then, can we rank your business requirements in order of importance relative to Microsoft Dynamics 365 features and create a delivery roadmap that will make it clear to your company what we will provide, when we can implement it, and how much it will cost overall.
With this well-thought-out roadmap, we can optimize your implementation without sacrificing your ultimate objectives.
6) Selecting the wrong implementation partner
Selecting the incorrect implementation provider can be a costly error because not all of them are created equal. Ensuring that the partner you select is the right fit for you is a worthwhile endeavour that requires time and effort.
THE SOLUTION
These typical blunders in Microsoft Dynamics 365 implementation can be averted with a Microsoft-certified partner like Business Experts Gulf.
Conclusion
At Business Experts Gulf, we make sure that throughout the customization and implementation process, the CRM system will be able to adjust to your unique business demands thanks to our ongoing outcome-based enhancement methodology. As a Microsoft Certified Partner, we have experience in developing Microsoft Dynamics 365 solutions for financial services companies.
