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Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based solution that combines CRM and ERP features into a single solution. Microsoft Dynamics 365 provides various applications to automate business processes so that businesses can process activities and make better decisions.

Dynamics 365 CRM and ERP Solutions

ERP and CRM solutions are provided in Dynamics 365, and businesses can execute customer interactions as well as back-end processes in a single solution. Business Experts MEA LLC provides implementation of all the Dynamics 365 CRM and ERP Solutions.

CRM Solutions

  • Dynamics 365 Sales: Equips sales organizations with customer relationship management, lead, and opportunity management capabilities.
  • Dynamics 365 Customer Service: Enhances customer service through the combination of case management and knowledge base capabilities.
  • Dynamics 365 Marketing: Facilitates the campaign design process, customer insight analysis, and lead generation process.
  • Dynamics 365 Field Service: Facilitates fieldwork through provisioning work orders, scheduling, and dispatch capabilities.

ERP Solutions

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Dynamics 365 Implementation

Dynamics 365 Implementation is more than just a deployment – it’s a tailored transformation that aligns the platform with your business’s unique workflows and ambitions. When executed effectively, it ensures seamless integration, accelerates user adoption, and empowers your organization to extract the platform’s full strategic value.

Dynamics 365 Implementation Licenses

Microsoft offers available flexible licenses to address the varied demands of a company.

Base License: The foundation license for any given Dynamics 365 application with the least functionalities necessary for business processes.

Attach License: Companies, after acquiring a base license, may opt to attach other Dynamics 365 applications for a lesser price. The approach allows businesses to expand system capacity without incurring the cost of standalone licenses.

Implementation Approaches

Various implementation methods may be employed by businesses based on their capabilities and means:

Self-Implementation: To control the deployment in-house without assistance from external sources. This provides maximum control and possibly reduced expense but does require heavy in-house expertise.

Microsoft Partner Implementation: Collaborating with qualified Microsoft Partners possessing domain-specific knowledge and experience. This method enables compliance with best practices, rapid rollout, and provision of ongoing support.

Dynamics 365 Implementation Process

A systematic process is key to the rollout of Dynamics 365. The standard process includes the following:

  • Planning and Analysis: Measuring business requirements, establishing objectives, and establishing project scope.
  • Design: Designing a blueprint for a solution that describes Dynamics 365 functionality to be leveraged by business processes.
  • Development and Customization: Setting up the system, setting up modules, and completing required integrations.
  • Testing: Execute proper testing to validate that the system behaves as required and serves business needs.
  • Deployment: Implementing the system for users, validating data migration as full, and defining the production environment.
  • Training and Change Management: Training users on the new system, reassuring them, and ensuring easy adoption.
  • Go-Live: Going live officially with the system for real use, with support backup teams to deal with any emergent failures.
  • Post-Go-Live Support and Optimization: Offering extended support, system monitoring to provide smooth performance, and executing necessary changes for enhanced performance.

Dynamics 365 Implementation Timeline

The implementation timeline of Dynamics 365 depends upon many factors, such as work scope, customization level, and complexity of the organization. A rough estimate would be:

  1. Planning and Analysis: 1 to 2 weeks
  2. Design: 1 to 2 weeks
  3. Development and Customization: 4 to 8 weeks
  4. Testing: 2 to 4 weeks
  5. Deployment: 1 to 2 weeks
  6. Change Management and Training: Concurrent with Other Steps
  7. Post-Go-Live and Go-Live Support: Ongoing

Cost of Dynamics 365 Implementation

There are implementation costs of Dynamics 365 that businesses are required to incorporate:

  • Licensing Fees: The fees for acquiring the required licenses for preferred modules and user quantities.
  • Implementation Services: Consulting costs, system configuration costs, and project management costs.
  • Customization and Development: Customization costs to implement specific business needs into the system.
  • Training and Onboarding: Training expenditure to leverage the new system properly by the employees.
  • Infrastructure and Hardware: Hardware or infrastructure upgrade costs are required.
  • Ongoing Support and Maintenance: Expenditure of recurring system support, maintenance, and fault fixing.
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D365_Implementation_Failiure

Dynamics 365 Implementation Failure

Some of the reasons Dynamics 365 implementations do not succeed:

  • Lack of Project Planning: Lack of planning leads to loosely defined goals and scope creep.
  • Lack of Implementation Experience: The absence of experienced professionals means that the project will be exposed to unforeseen challenges.
  • Inadequate Data Migration/Integration Plan: Handling of data is poor and may lead to loss or corruption of data.
  • Inadequate Testing: Failure to test properly may lead to unseen defects at release.
  • Over-Customization Creating Complexity: Over-customization will make the system complex and hard to maintain.
  • Undefined Business Processes: Unclear processes will cause the system to stray from the potential of the system.
  • Ineffective Post-Support: Ineffective post-support can lead to user acceptance and system tuning failure.
  • Miscommunication Among Teams: Miscommunication will create confusion and delay the project.
  • Management Issues or Changes: Problems or changes in management can mislead the project strategy and priorities.

Benefits of Dynamics 365 Implementation

A few benefits of implementing Dynamics 365 are

  • Seamless Operations: Integrates different business processes on one platform, automates, and gives timely data to enable sound decision-making.
  • Improved Customer Relationships: Provides the capability to deliver customer interaction management, deliver personalized experiences, and offer better customer service.
  • Scalability and Flexibility: A cloud offering that responds to your business’s growth and can be tailored to particular requirements.
  • Data Security and Compliance: Features strong security capabilities and assists with keeping current on industry compliance.
  • Cost Effectiveness: Reduces IT expense through the utilization of centralized programs and automation, ultimately resulting in better resource optimization.

Choosing a Dynamics 365 Implementation Partner

Choosing the right implementation partner is important:

  • Why the Right Partner Makes a Difference: A seasoned partner provides expert guidance, best practices, and future support.
  • How to Choose the Right Partner: Consider their experience, customer reviews, services offered, and post-implementation support services.
  • A good partner would make the difference between a successful implementation and a failed project.

Choosing Business Experts MEA LLC as your Implementation Partner

Business Experts MEA LLC is a trusted Microsoft Dynamics 365 implementation partner in the UAE. We have done over 250+ implementations and offer end-to-end solutions for all Dynamics 365 modules. Also, we have expertise in different industries like education, e-commerce, etc., and hence offer customized solutions for varied business requirements. Business Experts MEA LLC offers transparent integration, hassle-free support, and strategic consultancy with sharp industry insights and technical acumen.

Supported Regions – UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Fujairah, and Ras Al Khaimah), GCC. (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Yemen, Iraq). India, Somalia, Lebanon, Indonesia, Pakistan, Africa, Canada, and USA, with Global approach.

We are Trusted Microsoft Dynamics Partner in Dubai, UAE, Middle East & Globally. Our mission is to utilise effective and creative Artificial Intelligence (AI) solutions to knotty business problems. We streamline your issues by tested strategies.

Business in Dubai, UAE, Middle East & Globally, mainly aims to streamline business by implementing the latest applications such as CRM and ERP for effective functioning. The implementation can be challenging for firms in the Middle East when reliable partners in Dubai are suitable to approach. It is the skills and right strategy that they use to implement. This is also the case with Microsoft Dynamics 365 application suite.

The dynamics 365 application platform can Innovate and scale up your business with assistance from reputable partners in Abu Dhabi, Dubai, UAE, Middle East & Globally. It brings in an efficient approach, implements the standard methods, and has sustainable solutions. A firm in Dubai, UAE, Middle East & Globally, can benefit from these to strengthen the business’s operational flow and produce optimal results.

Microsoft Dynamics Implementation

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Supported Regions

UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Fujairah, and Ras Al Khaimah), GCC. (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia) Yemen, Iraq, India, Lebanon, Indonesia, Pakistan, Africa, Canada, and USA, with Global approach.

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