eCommerce has changed the way of doing business. In fact, it has become the default way for some vendors to do business. Along with this, ERP systems like Microsoft Dynamics Business Central have made doing business easier than ever. Integration of your e-commerce website with a Microsoft Dynamics Business Central makes it a truly powerful combination. This blog discusses the key benefits of integrating business websites with Microsoft Dynamics Business Central.
What is Microsoft Dynamics Business Central?
Microsoft Dynamics Business Central is an ERP solution for small and medium-scale businesses. It can help vendors with better process management through automation and better decision-making with analytics. Microsoft Dynamics Business Central can take care of all processes in a business with seamless data flow and makes streamlining processes like operations, finances, sales, and customer care easy.
Why Do You Need a Business Website?
Managing customer relationships and processes can be difficult. A website helps keep track of orders, operations, transactions and communications. It helps keep transparency and accountability intact and prevents delays and miscommunication, which can occur while using traditional ways of communication like a phone call or email.
Salient Features of Integrating Business Website with Microsoft Business Central
- Manage Profiles, View, manage, and track things related to Purchase Orders, Invoices, and Payments.
- Real-time data related to all transactions
- Manage documents such as contracts, purchase orders, and invoices.
- Automate workflow for faster approval of purchase orders and review of invoices.
- The automatic notification of deadlines and updates related to both the vendors and the team enables them to stay updated.
Benefits of Integrating Business Websites with Microsoft Dynamics Business Central?
Inventory Management
This is the quintessential role of any large-scale stock distributor across different geographies. The integration of the website with Business Central provides real-time inventory information, hence streamlining internal operations and improving the customer experience. Key benefits from this integration will be accurate levels of stock, automatic replenishment of stock, and efficient storage and fulfilment of orders. This smooth integration helps to reduce stock discrepancies, thereby reducing costs on the carrying of inventory and also supporting agile concepts towards supply chain management.
Self-Service
Integrating your website into Business Central will definitely enhance customer experiences through the provision of a self-service portal, personalized customer experience, improved communication, and custom pricing. This way, customers can check on order status, view history invoices, request quotes, and track shipments in real time. It also allows for automated notifications, reducing inbound inquiries and increasing trust. With Integrated Business Central, showcase customer-specific pricing, credit limits, and payment terms right on the website for better satisfaction rates and more sales.
Smoothen the Order Processing
The operational challenge can be faced by the distributors in managing orders and their proper and timely processing. It can be helped through an integrated website that automatically captures the order from Business Central, including order accuracy, quicker fulfilment, and tracking of actual orders. It reduces manual workload, errors, and processing time while enabling distributors to process higher volumes of orders with increased efficiency. Consequently, this will also reduce the number of follow-up calls and emails for order status.
Better Insights and decision-making
Integrating your website into Business Central, it provides unified data management, real-time reporting, demand forecasting, and enhanced financial reporting. The single source of truth throughout all departments is provided by a single system so that the data can be accessed accurately. Besides, it helps distributors in decision-making by letting them analyze inventory levels, sales trends, customer behaviour, or financial performance in real time. It makes decision-making more responsive and agile to help gain an edge over other competitors.
Lower Operational Costs
Integration of your website with Microsoft Business Central will greatly reduce operational costs while increasing your efficiency. Which it achieves by automating and allowing real-time data exchange between your e-commerce site and the ERP. This would further reduce manual data entry, increase efficiency in supply chain management, reduce IT maintenance costs, and accelerate time to market. It means starting new products or making price changes at will, and the responsiveness of your business to market fluctuation or the needs of customers is faster than ever before. This could have enormous strategic value.
Conclusion
The modern world of business needs not only transparency and operational efficiency but also exceptional customer care. Integrate Microsoft Business Central with your business website for more efficiency, reducing operational costs and providing better customer service. Contact Business Experts Gulf for an integration to grow your business.
