The ever-changing field of service management makes every move matter. The complexity of service delivery processes, from field personnel to back-office operations, affects the bottom line.
When dealing with external clients, pricing and profitability are key considerations, regardless of whether it’s a physical product consumed from inventory or a service given.
Improper costing, delayed invoicing, unhappy customers, and supply chain bottlenecks are some of the far-reaching effects that can occur when a field service organization’s frontline activities operate independently. Integrating technology to coordinate services, finances, and supply chain operations is crucial for firms to succeed in this complex environment.
How does integration between Dynamics 365 Field Service and Dynamics 365 Finance and Supply Chain Management benefit Your Business?
Microsoft has enabled integration between Dynamics 365 Field Service and Dynamics 365 Finance and Supply Chain Management. Your company’s financial and supply chain operations will be in perfect harmony with those of your dispatchers, service managers, and frontline employees, thanks to this robust connection.
Eliminating the Gaps with Dynamics 365
When ERP systems like Dynamics 365 Finance and Supply Chain Management and robust systems like Dynamics 365 Field Service aren’t fully connected, breaks in service delivery can still emerge.
Some Problems of Unorganized Supply Chain and How Integration Helps Solve Them
(1). Limited financial insight: In the absence of seamless connectivity, calculating task expenses and profitability requires consuming or updating data in several systems, which necessitates switching between windows.
Solution: Visibility into operations: Real-time viewing of your organization’s finances and inventory enables informed decision-making.
(2). Holdups relating to supplies: Different processes in the field and the supply chain are to blame for inventory shortages and service delays.
Solution: Information Updates: Field service can inform the supply chain by driving expected inventory needs, resulting in fewer work orders, which in turn allows for smooth coordination of the supply chain.
(3). Billing issues: A number of systems and human processes that interfere with cash flow are the cause of delays in invoicing and payment.
Solution: Financial operations that are interdependent: The automated and strong invoicing and billing capabilities of Finance, directly informed by the services offered, enable faster payment cycles, better cash flow, fewer mistakes, more profitability, and growth opportunities with every work order.
(4). Inconsistent Data: The accuracy of stock counts, pricing, and cost estimates are all at risk due to system incompatibilities.
Solution: Reduced risk, faster implementation: Reduced implementation costs and accelerated value realization are the results of our pre-built solution, which allows for cost-effective integration. The native integration produces shorter implementation times and less risk.
Key Features That Come with Native Integration
By connecting Dynamics 365 Field Service with other financial and operational apps, businesses may open up new avenues for growth, customer happiness, and efficiency. The following are some notable aspects of this natural integration:
Data alignment:
- virtual entities and dual-write ensure that all apps use the same main tables.
- There is a unified source of truth since the primary tables are always in sync; this includes fundamental ideas like money, units of measurement, products, and their qualities.
- We use the Finance and Supply Chain native notion of a company to filter critical lookups and set up guardrails in the system to ensure that all transactions follow company lines. This helps with legal entity alignment.
- The operations and finance apps synchronize with work orders and client accounts in a smooth way, enabling accurate billing and project monitoring.
- The alignment of work order inventory transactions with item journals influences the inventory levels in the system of records, and the supply chain’s virtual tables are visible in field service.
- Dual-write ensures the direct alignment of resources with workers, automatically linking the correct workers to field service work order transactions and documenting these transactions in their respective expense and hours journals.
Precise Invoicing:
Integration streamlines transaction syncing, minimizing manual work and errors, and allowing for automated and precise billing. Companies have the option to sync their data and publish project journals on an as-needed basis or at the end of each work order.
Comprehensive understanding and control:
The loss of transaction data is an unthinkable risk for any financial institution. With our integration, organizations may resolve difficulties that prevent data from flowing across apps and re-sync the transaction, which provides full transparency and management of the data passing between the systems.
Conclusion
When used in tandem, Dynamics 365 Field Service, Finance, and Operations help businesses achieve their full potential. Combining these solutions can increase productivity, income, and customer happiness for organizations. Use Dynamics 365 Finance, Dynamics 365 Field Service, and Dynamics 365 Supply Chain Management to expand your company. Contact Business Experts Gulf to help you integrate the power of Dynamics 365 into your business. Contact us to learn more.
