The 2024 release wave 1 plan for Microsoft Power Platform and Microsoft Dynamics 365 comes with hundreds of new features and enhancements. With this, Microsoft continues to demonstrate dedication to driving digital transformation for their partners and customers.
This release helps user roles succeed by removing obstacles to data, insights, and people. This new round of updates brings a wide range of improvements to different business apps, with an emphasis on better user experiences, productivity, artificial intelligence, and innovative app development and automation.
Use the release planner to investigate a new degree of ease in analyzing release plans for Microsoft Power Platform and Dynamics 365. Get unparalleled freedom to personalize, filter, and arrange plans according to your tastes, and then share them with ease. As you move fluidly among the many dynamic waves of plans, make sure to keep organized, educated, and in charge. Go over the release planner if you want further details.
Dynamics 365’s main features
Take a look at the features included in the first wave of the 2024 release.
Sales
Sales and customer understanding are both improved with Microsoft Dynamics 365 Sales because of data, intelligence, and intuitive user experiences. The primary goals of the 2024 release wave 1 plan are to improve productivity, empower companies through open configurability and increased generative AI leadership, expedite deals with actionable insights, and provide sellers with timely customer information.
Copilot for Sales
By integrating sales-centric knowledge, data, and processes into Copilot in Microsoft 365, Microsoft Copilot for Sales keeps providing and improving upon state-of-the-art generative AI capabilities for sellers. The group will also prioritize providing mobile assistance to salespeople through the Outlook and Microsoft Teams applications.
Customer Service
Improvements to multi-session app usability, diagnostic tools for administrators and agents, and Copilot are just a few ways that Microsoft Dynamics 365 Customer Service will keep empowering agents to work more efficiently. The voice channel is also getting upgrades, along with unified routing assignment accuracy and prioritization.
Field Service
Field service management software from Microsoft Dynamics 365 helps businesses revamp their service operations with new ways of planning, organizing, and carrying out tasks. The first wave of the 2024 release brings next-gen Copilot features, updated user experiences, connections with Microsoft 365, vendor management, and interaction with Microsoft Dynamics 365 Finance and Operations.
Finance
Building intelligence, automation, and analytics around every business operation, Microsoft Dynamics 365 Finance continues on its journey of autonomous finance, increasing user productivity and corporate agility. With this release, Microsoft has been able to improve business performance analytics and planning, add AI-powered experiences, simplify financial dimension defaulting setup with AI rule assistance, automate bank reconciliation and netting even further, cover more countries, automate taxes, and make it scalable.
Supply Chain Management
Businesses can gain more insight and be more agile with the help of Microsoft Dynamics 365 Supply Chain Management. Warehouse operations are fine-tuned for maximum efficiency and precision, copilot skills enhance user experiences, and demand planning revolutionizes forecasting.
Project Operations
Project planning, billing, time entry, and basic transaction processing are some of the critical areas that Microsoft Dynamics 365 Project Operations aims to improve in terms of usability, performance, and scalability. Support for discounts and fees, improved resource reconciliation, journals, approvals, and contract management are some of the key functionalities that have been improved. Mobile capabilities have also been added to handle larger projects and bills on a larger scale. The most recent updates to Dynamics 365 Project Operations have some great new features that you should check out.
Guides
One of the new features in Microsoft Dynamics 365 Guides is the ability to support high-detail 3D models through Azure Remote Rendering. Another improvement is the greatly improved support for web content, which allows customers to build mixed reality workflows that integrate with their business data.
Human Resources
With the addition of features to connect with third-party job boards, talent pools, and offer management systems, Microsoft Dynamics 365 HR will further enhance the recruiting process. To further enhance the employee experience for companies of all sizes and in all corners of the world, Microsoft will keep adding payroll partners to its human capital management ecosystem and working to improve our joint experiences.
Commerce
With new features like Store Commerce’s offline capabilities and iOS’s Tap to Pay, Microsoft Dynamics 365 Commerce keeps putting money into omnichannel retail experiences. Buyers that collaborate across several firms can benefit from a simplified order management solution and new capabilities that improve the business-to-business buying experience.
Business Central
With a focus on utilizing the capabilities of Copilot, Microsoft Dynamics 365 Business Central is offering considerable advancements. The team’s primary focus is on Copilot-driven features that simplify process automation, elevate project and financial management, and improve reporting and data analysis; These features are available in over 160 countries and help to streamline and increase productivity. Additionally, it has enhanced our governance and development tools, as well as implemented new measures to better manage data privacy and compliance.
Customers’ Insights – Data
With data, any business can consolidate and improve its customer records, allowing for more informed analysis and smarter decision-making. The ingestion and management of your data will be made easier and faster with this update. Artificial intelligence allows for democratized access to analytics and rapid insights. Importing, creating, and updating data in real-time further allows for experience optimization at crucial periods.
Customer Insights – Journeys
With the use of artificial intelligence (AI), Microsoft Dynamics 365 Customer Insights – Journeys is changing the way marketers operate by helping companies maximize customer interactions across all channels and departments. With this update, it provides advertisers with greater insight into their customers, makes it easier to contact them in more ways, lets them build new experiences in minutes, and optimizes their outcomes continuously. Sales and marketing are working together more effectively, which is leading to better business results, all because of granular lead qualifying.
